At Millet Shillet, we are committed to providing you with the best quality products made from organic ingredients. We understand that there may be occasions when you need to cancel an order or request a refund. Our Cancellation & Refund Policy is outlined below to ensure transparency and provide clarity on our procedures.
1. Order Cancellation
1.1 Cancellation by Customer:
- Before Dispatch: If you wish to cancel your order, please contact us at support@milletshillet.com or +91 8130763068 as soon as possible. If the order has not yet been dispatched, we will process the cancellation, and you will receive a full refund.
- After Dispatch: Unfortunately, once your order has been dispatched, it cannot be canceled. However, if you find an issue with your order upon receipt, please refer to our Refund Policy below.
1.2 Cancellation by Millet Shillet:
Millet Shillet reserves the right to cancel orders in case of:
- Unavailability of a product.
- Errors in pricing or product information.
- Issues related to payment verification or fraudulent activities.
If your order is canceled by Millet Shillet, you will receive a full refund, and our customer support team will notify you via email or phone.
2. Refund Policy
2.1 Refund Eligibility:
We only accept refund requests in the following cases:
- You receive a defective or damaged item.
- The wrong product is delivered to you.
- Your product is significantly different from what was described on our website.
To qualify for a refund, you must contact us within 7 days of receiving the product. Refund requests made after this period may not be accepted.
2.2 How to Request a Refund:
To request a refund, please email us at support@milletshillet.com with:
- Your order number.
- Photos of the product(s) received (if damaged or defective).
- A brief description of the issue.
Our team will review your request and respond within 3-5 business days with further instructions.
2.3 Refund Processing:
Once your refund is approved, we will process it to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3. Non-Refundable/Non-Returnable Products
Due to the perishable nature of our products, we cannot accept returns or provide refunds in the following cases:
- Change of mind or preference.
- Products returned in a used or tampered condition.
- Products not in their original packaging.
Please ensure that you read product descriptions and check ingredients to avoid allergies or dietary restrictions.
4. Return Shipping Costs
If a return is approved due to an error on our part (e.g., incorrect or defective product), Millet Shillet will cover the return shipping costs. If you are responsible for the return (e.g., incorrect address provided), you may be liable for shipping fees.
5. Exchange Policy
Currently, we do not offer exchanges for our products. If you receive a damaged or incorrect item, please follow the Refund Policy above.
6. Important Notes
- Storage Conditions: Millet Shillet is not responsible for product issues arising from improper storage after delivery. Please store all products as instructed on the packaging.
- Contact Information: For any queries or assistance with cancellations, refunds, or returns, please reach out to us via:
- Email: support@milletshillet.com
- Phone: +91 8130763068
Thank you for choosing Millet Shillet. We value your satisfaction and are here to help with any concerns you may have regarding your order.
Effective Date: 08-11-2024